The practice operates an appointment system. These appointments are generally 10 minutes long. Morning appointments can be booked up to four weeks in advance and afternoon appointments can be booked up to a week in advance.
The Practice can arrange for an interpreter if required; please make your needs known to reception when making an appointment.
We now offer early morning Telephone and Face to Face appointments between 7am and 8am on Tuesdays and Thursdays with Doctors, Nurses and for Phlebotomy for patients who work during the day and are unable to attend surgery during normal opening hours. To book into an appointment please telephone the surgery.
Telephone: 01706 397600
Please remember that it is not always necessary to see a GP. A Practice Nurse or a Health Care Assistant, or another service such as an Optician or Community Pharmacy, may be more appropriate and for this reason our receptionists have been trained to cover a more diverse role and will now be working in the practice as Care Navigators. This is a role that is being introduced in ALL practices across Heywood, Middleton and Rochdale.
The purpose of this role is to advise patients and carers about the sources of help and advice which are most relevant to their need. This new approach is not about denying our patients an appointment but actually using signposting for precisely the opposite motive - to make it easier for patients who need to see a GP to get an appointment, while shortening the time it takes to connect patients with the most appropriate person.
To help you make the appointment, the receptionist will need to know a little about why you need an appointment and so will ask you some very brief questions. This is because the receptionists have a number of alternative types of appointments available to them, and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with your GP for example, or perhaps with another member of the practice team.
Requests for Urgent same day Appointments
There is always a doctor available for emergencies. If you need a doctor urgently, please telephone 01706 397600. Please tell the receptionist the nature of the problem, so the emergencies may be given priority.
All Practices in Heywood, Middleton and Rochdale now operate a system of triage for all urgent same day requests.The aim is to provide the most appropriate appointment, more convenient access, more efficient use of time for GPs and patients by ensuring that patients see the the right professional for their needs. This helps to ensure routine appointments remain available for patients with chronic complex illnesses.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please make sure we have your current mobile telephone number and we will send appointment reminders by text with the option to cancel your appointment if it is no longer required.
Evening and Weekend Appointments available at The Hub
For patients who require routine treatment but struggle to attend appointments during working hours due to their own work commitments, there is a new extended hours service. Patients who are registered with a GP in Heywood, Middleton or Rochdale can book evening and weekend GP appointments at one of the ‘Extended Hours Hubs’.
The hubs are based in Middleton, Rochdale, Littleborough and Heywood, opening times below:
18:30 – 21:00 Monday to Friday, 08:00 – 18:00 Saturdays and bank holidays, 10:00 – 13:00 Sundays.
There are also nurse appointments available on Saturdays.
Patients can make an appointment by calling 0161 763 8292.
Online services are now available to book appointments. If you are not already registered for this service please refer to the information here.
Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement the following policy:
If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible so that we can offer the appointment to someone else.
Thank you for your co-operation