PLEASE NOTE: DRS CALDWELL, HORROCKS AND DENCH HAVE REDUCED THEIR HOURS TO PART-TIME.
Questionnaire 2013 Comments/Responses
As well as the 2013 questionnaire, we also gave out 120 mini questionnaires early 2014. We had 79 completed, with 3 void. This was an additional interim questionnaire. Many thanks to those patients who took the time to complete them.
Below are some of the questions added with a response from the practice:
Comment – Telephone - Very good service, quick. Receptionist very helpful and friendly.
Friendly staff and everything is run professionally.
Very quick same day appointment for my baby.
Quick and easy visit.
R - Many thanks for this feedback, it is much appreciated.
Comment - I find it Difficult to get an appointment with a lady doctor.
R – We do try and accommodate this request as we have four female doctors working in the practice. However there are times, especially if it is a particular doctor that is requested when their list is full. Our apologies, but we hope that you understand if a male GP has free slots, we cannot overload another GP.
Comment - I don’t feel happy that on most occasions I have had to take my daughter to the urgent care centre when I prefer to see the doctor.
R – Would this patient be good enough to contact the Practice Manager, to allow us to investigate this comment further. We are unsure of the age of this person and also the circumstances.
Comment – The new doctors is very good.
R – Many thanks for this comment. We all need praise as well as constructive criticism and we continually strive to do our best.
Comment – (Feedback scored us high, however) Running 1 hr late.
R - There are times when a GP can over-run. We hope that patients accept that sometimes a GP will get held up caring for a previous patient, or there are emergencies that can crop up on a daily basis that need addressing immediately.
Comment – The service is very good as it now is a busy practice and takes time as prescriptions are having to be signed and each person has different ailments.
Dealt with very politely
Happy with appointment as there are a lot of other people ill
Very good. Prescriptions can take time, but everyone must be patient.
It’s a lovely Health Centre.
R - We now have electronic prescribing, which means that your prescription can be ordered and sent directly to your preferred pharmacy without the need for you to contact the practice - contact your pharmacy for details. There may be delays with prescriptions if a GP has to review your medication, but this shouldn’t be excessive and usually falls within the 48hr turnaround for repeat prescriptions.
Many thanks for your all your comments.
If you require any injections or blood tests for occupational purposes, we no longer supply this service.
However, please ring Medi-Screen on 0161 604 5214 for further information.
PLEASE NOTE THE PRACTICE WILL CLOSE FOR LUNCH AT 12.30PM FROM MONDAY, 3RD MARCH 2014 FOR ONE HOUR.
Patients - Please note that if you attend the surgery on a Wednesday, you may have a medical student in attendance. If you do not wish the student to be present in your consultation, please let a member of staff know at the reception desk.
The surgery telephone line is closed from 1.00pm every second Thursday in the month for staff training purposes. In case of an emergency please ring our out of hours number on 0161 763 4242 or ring NHS Direct on 0845 4647.
It is extremely important that you keep your children's immunisations up-to-date. If you have any queries or questions regarding this, please contact Mrs Danielle Woodford at the health centre on 01706 261892.
Repeat Prescription Ordering Options
If you would like to speak to a member of staff to order you prescription please ring 01706 652849. This line is open 24hrs a day.
Alternatively you can come and hand your request into a member of staff at the reception desk or order on line via our website.
Wellfield are one of the first practices in Heywood, Middleton and Rochdale to be EPS2 ready, which means your prescription can be sent electronically to your preferred pharmacy. Please speak to your pharmacist for details.
IT IS IMPORTANT THAT YOU ALLOW 48HRS BEFORE COLLECTION OF YOUR PRESCRIPTION. HOWEVER, IF YOUR ORDER IS PLACED ON FRIDAY, THIS WILL BE READY THE FOLLOWING TUESDAY.
We are unable to deal with dental problems. If you have a dental problem, you must contact your dentist.
If you are not registered with a dentist locally, you must contact the Emergency Dental Service on 0161 763 4242.
WE HAVE VARIOUS DROP-IN FLU CLINICS AVAILABLE, IF YOU CANNOT ATTEND THESE CLINICS, PLEASE CALL INTO THE SURGERY AT YOUR EARLIEST CONVENIENCE, THANKS
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.